An Introduction to Negotiation

Having completed this course, the learner will be able to understand his or her personal communication and cognitive skills, and how to better adapt them for use in the negotiation process. They will also be able to prepare themselves effectively for the negotiation process. This course overviews the key skills of negotiation, as well as the structure of the negotiation process itself. The part that attitudes play in successful negotiation is also examined, enabling the learner to think about the appropriateness of their current attitudes. The importance of correct personal behaviour, such as body language, is considered, and the learner is provided with practical guidance. Achieving the learning outcomes of this course represents an excellent foundation for skill development which, when combined with the other 2 courses in the series, will place the learner in a strong position to become a highly effective negotiator. Negotiation is a difficult skill to master and, very often, managers believe they are able to negotiate successfully when this is not the case. The result of this misapprehension is a mixture of lost opportunity, and spoilt relationships. By ensuring that all those people who need to negotiate are able to do so competently, the company will avoid these pitfalls. This eLearning provides awareness education. Face-to-face training, coaching or supervision would be needed in addition, in order to complete the all-round skills and knowledge to be able to carry this forward practically in your organisation. The duration of this course is 20 minutes and can be completed over multiple sessions. By the end of this course you will be able to: • Demonstrate the win-win approach • Understand key communication skills • List the three key elements of negotiation • Understand negotiation behaviour • Prepare for successful negotiation • Describe the key steps of the negotiation process