Why Questions are Important

Do you often wonder what is going on around you? Does it seem like everyone else knows what’s going on except you? In business, as in many other walks of life, knowledge is power. In other words, if you know about something, you are able to influence it, change it, or take other appropriate action. If you don’t know about it, you can’t have any input to its results or outcomes. Always remember that effective people value knowledge as a means of enabling themselves to perform their job better, get the results they want, and stay ahead of the game. One way to gain knowledge is to ask effective questions. This course will give you the necessary skills to ask the right questions to gain the information you need. The duration of this course is 20 minutes and can be completed over multiple sessions. Learning Objectives: • Recognise the importance of using questions to improve your effectiveness in verbal communication and people management • Demonstrate an ability to identify specific circumstances when questioning is likely to be a productive strategy