Handling Information in Health and Social Care

Confidentiality is an important right of people who receive care and support. It is part of the relationship of trust that individuals have with healthcare support workers, and adult social care workers. Information about an individual should not be shared with anybody else, even the person’s family or friends, without the individual’s permission. You must ensure that you protect private information from accidental viewing or hearing. For example, if you are talking to a colleague about someone, you should consider whether other people could overhear your conversation. The duration of this course is 20 minutes and can be completed over multiple sessions. Course Content: • Confidentiality through social media • Legislation • Agreed ways of working • Digital working • Reporting concerns